Certificate IV in Leadership & Management (BSB42015)

Course Dates: Open-ended

Who can Enrol:
Price:please contact us for details

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No eligibility criteria applies to this course.

Application form:
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Qualification Descriptor

The Certificate IV in Frontline Management is a nationally recognised competency based program designed to meet the needs of frontline managers and their organisations, particularly as the business and public sector environment demands an increasing focus on quality, customer service, best practice and competitive performance. The course is also ideal for team leaders, supervisors, tradespeople, office administration managers and other individuals that hold a position of responsibility in the work place.

The evolution to new contemporary management skills has resulted in a significantly different role for frontline managers and their teams. The traditional task focused supervisor controlling, directing and maintaining discipline reporting to middle management is being replaced by the supervisor / team leader responsible for coaching, empowering, facilitating and developing team cooperation in line with operational objectives.

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