Carey Training holds formal quality accreditation in AS/NZS ISO9001:2008. This is an international standard related to quality management and is based on eight quality management principles:
– Customer Focus
– Continual Improvement
– Process Approach
– Involvement of People
– System Approach to Management
– Fact Based Decision Making
– Mutually Beneficial Supplier Relationships
Benefits to our customers
Carey Training has a formal Quality Policy which is a clear statement from management which is focussed towards the needs of our customers.
The Quality Policy is understood and adhered to at all levels by our employees, with each employee working towards measurable objectives.
The Company makes decisions about quality controls based on interpretation and trends of the recorded data we periodically and systematically collect.
The Quality System is systematically and regularly audited and evaluated for conformance and improvement.
Carey Training has documented procedures for dealing with actual and potential non-conformances (problems involving suppliers, customers, or internal problems).Carey Training has formal systems and processes for communicating with customers about service information, enquiries, feedback, and complaints.
Carey Training regularly conducts internal auditing procedures to determine whether the services delivered meet training package requirements, regulatory requirements, and customer needs.